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Harrah's Metropolis Hotel & Casino

Based on 229 Reviews

100 E Front St, Metropolis, IL, US, 62960

Reservations: 844-878-8050
Talk to someoneHotel Description

Hotel Description

Property Location
Located in Metropolis, Harrah's Metropolis Hotel & Casino is on a river and minutes from Americana Hollywood Museum and Superman Statue. This casino hotel is within close proximity of Super Museum and Fort Massac State Park.

Rooms
Make yourself at home in one of the 252 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Take advantage of recreation opportunities such as a casino, or other amenities including complimentary wireless Internet access and gift shops/newsstands.

Dining
Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of room service (during limited hours). Full breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a business center, express check-out, and multilingual staff. Event facilities at this hotel consist of conference space and a meeting room. Free valet parking is available onsite.

Amenities

Amenities

  • ATM/banking
  • Accessible bathroom
  • Breakfast available (surcharge)
  • Business center
  • Casino
  • Conference space
  • Designated smoking areas
  • Express check-out
  • Free WiFi
  • Free self parking
  • Free valet parking
  • Gift shops or newsstand
  • In-room accessibility
  • Multilingual staff
  • Number of restaurants - 3
  • One meeting room
  • Porter/bellhop
  • Roll-in shower
  • Safe-deposit box at front desk
  • Total number of rooms - 252
  • Wedding services
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ROOMS & RATES

ROOM RATES
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REVIEWS

Guest Reviews5/5

5/5"EXCELLENT"CleanlinessServicesComfortStaffLocation

5/5 Vickie farmer

"Great fun and friendly staff great hotel and great restaurants here"

5/5 Linda Bertram

"The hotel was clean we had a great time but lost money at Casino."

4.8/5 Laura Fiske

"Wonderful stay. i look forward to staying at Harrah's Metropolis since moving to Florida to Illinois. It is a must stop. The staff, the rooms overlooking the Ohio River, the sunsets are fabulous."

4/5 Mike Shaw

"Nice hotel gambling OK. Food prices are too high."

5/5 Brad

"Convenience"

5/5 Anonymous

"The comfort of the bef"

5/5 Lisa

"The bed was great, the front desk lady was very nice."

5/5 Peter

"Bed and pillows were very comfortable"

4/5 Mitchell

"All good"

3.5/5 Amy

"It was cheap"

5/5 Anonymous

"Everything"

5/5 Eileen Maggart

"Beautiful clean room. Awesome soaker tub. Enjoyed the Bridges Restaurant Good price"

4/5 Anonymous

"The room was spacious and clean. It had a mini-fridge, which was great as we were just traveling through the area and needed a place to store our food. The beds were comfy, and the bathroom was huge!"

5/5 Thomas

"Beautifully designed dining room."

5/5 Bonnie

"The hotel was very nice and would come again. We only had hot dog's and waffle fries since we ate late lunch. Was very good."

4.5/5 Rodney

"The room was comfortable and the hotel was in a good location."

3.5/5 Christina

"The buffet was pretty good but just a little pricey.but all the staff were very friendly and very helpful. The room was big and nice .I'm hopig to be able to come back and Stay real soon."

4.5/5 April

"The property was beautiful and the staff were excellent. Room was very nice and clean. Check in process was very easy and the property had a lot to offer in one location."

3/5 Anita

"Breakfast in the dining room was very good"

3.6/5 terrrance drach

"Ate in the" Bridges" Metropus,IL,Casino ,on the evening of Feb 22,2017. Food acceptable. Cold loaded baked patoto. Unaceptable service! One male, one female server. Slow with water,drinks, taking the order,etc. Never did remove dirty dishes. Sure could of used a bus type employee for that. The person at front desk doing the seating of guests did help set the table with silver ware,glasses and place mats"

4.5/5 Jill

"No Comment"

4/5 Bill

"Room was very nice, relaxing. Food very good"

5/5 Danita

"The bed,the outlets...just enough to hook up our electronics...spacey..bathroom WS so nice..the towels were really white and fluffy.."

4.5/5 Jorge

"Beds and bathroom"

4.5/5 Tourlady522

"Casino was on site and easy to get to."

5/5 Anonymous

"Everything"

4.5/5 Latty

"Cleanliness and comfort"

5/5 Robert

"Had a wonderful stay with family and friends!"

4/5 Weston

"Bed was nice."

5/5 Mary

"I love the facility. We look forward to staying there when we head down to Tennessee."

3/5 Penny

"Nice room"

3/5 Anonymous

"Staff was friendly and helpful."

5/5 Sandra

"Room was very clean and the beds were to die for after a full day of driving"

4.5/5 Anonymous

"food was very good and reasonable"

4.5/5 Connie

"The Hotel Rooms were well above what I expected. The Soaking bathtub was just what I needed after a hard drive. The staff were very friendly and helpful"

5/5 Wayne

"Clean and comfy room with a great view of the Mississippi."

4/5 Miranda

"The bed was amazing!! I would book here again just for the bed!"

4/5 Belinda

"Bed was awesome"

5/5 Annette

"Food at buffet was great, staff friendly and room was the best."

4.5/5 James

"Room itself was excellent."

5/5 Gregorio

"buffet was really good."

4.5/5 Brad

"Very clean and comfortable"

5/5 Donald

"We had a very enjoyable stay."

3.6/5 Mike Deaton

"The only thing I have to say is we was suppose to stay 3 night and they said we only could stay 2 night.So we had to make reservation some where else for the the 3 night.They said that we didnt have reservation but I had a paper where it says we had reservation thereI just didnt think it was right. They said they didnt have any room for the 3 day. We did stay the 2 days with them but had to go somewhere else the next day.They didnt  even give us a room for another time for not letting us stay.To me we lost out But we will stay here again but will call a head of time to make sure we have reservation like we aresuppose to have..Also we had to pay more than what was on my paper. That wasnt fair.Thank uMrs Anna Deaton"

4.6/5 Steve Meyer

"The hotel needs a swimming pool!"

5/5 Canise

"The room was great - beds were very comfortable. Staff was very friendly"

5/5 Doug

"Clean, price and staff was excellent experience."

5/5 Jess

"Plush accommodations with superb cleanliness. Great value. This will be our stop in our future travels to and from Saint Louis for relaxation and casino fun with a great buffet to satisfy our pallet."

5/5 Mark

"Staff was great clean room  Bridges bartender very friendly and helpfullWould stay again"

3/5 Johanna

"The room was well appointed."

5/5 Michael

"Everything was great"

5/5 Cereta

"I really enjoyed my stay."

5/5 Kenneth

"Bed was great and room had a beautiful view."

5/5 Larry Regula

"I stay here twice a year and each time it has been very good.  It has good food the casino  is good and the rooms are very good.  I will stay again and again."

5/5 William

"bed was comfy staff was friendly we had a good view of the river"

3.5/5 Robert

"I love this place. I genrally have a great experience when im staying with them."

3.4/5 LaTonha Hughes

"I was satisfied with general accommodations, except for the fact that there isnt complimentary wifi. Almost every hktel now has free wifi for guests, but this is ine of those who dont. Also, the security for the casino could be less profiling. My husband and I had no problem entering the casino the fjrst night, the second night hlwever, one security guard saw fir to stop and question us until another said that i.d. wasnt needed because it had already been establisbed. We are CLEARLY over the age of 18. Other than those two situations, the stay was satisfactory."

4.5/5 Mark

"The bed was very comfortable and everything was clean"

4/5 Ronald

"everything"

5/5 Jon Felix

"Everyone was very friendly and helpful. I enjoyed staying there and would recommend it to anyone going thru there!. Thanks, Jon Felix"

3.5/5 Judy

"Rooms were sizable and the people were great."

5/5 Arnett

"Everything was lovely"

4.5/5 Diana

"Loved our stay."

5/5 Rose

"Location, comfortable rooms, and cleanliness."

4.8/5 Hank

"Absolutely the best, but adding a microwave would make it even better."

5/5 Keri

"Non smoking gambling. Nice clean rooms and staff very nice."

3/5 Verified Hotel Guest

"No Comment"

4/5 Annette

"Room was very comfortable."

5/5 Lawrence

"The view of the river. Sports bar and the machines. Parking was good too."

5/5 Peggy

"The room and furnishings were superb. We loved the bathroom--water closet a plus, tub deep and great for soakimg, and lovely vanity. We had a wonderful view of the river."

5/5 Rose

"No Comment"

4.8/5 Mary Aufdermauer

"nice place to stay.  will probably stay again sometime."

5/5 Larry

"Enjoyed the friendly staff and the cleanliness of the room."

4.5/5 Gerald

"Room was greatj but Cssino a bit worn and seedy"

5/5 Carol

"the bed was real comfey."

5/5 Steve

"The staff are absolutely the most friendly group I have ever encountered in a hotel/restaurant seeing. "

5/5 James

"Everything was excellent and no smoke smell which most casino's have!!had a great time"

5/5 Bonita

"Conviienient to casino. Elegant, comfortable room."

5/5 Teleita

"It was very nice, the staff was friendly, the room was clean and the price was perfect for our trip. Thank you"

4.5/5 Cynthia

"The room was pleasant to stay in. We really had a wonderful breakfast the morning we checked out. Stephanie in the restaurant is a great addition to their staff."

5/5 Denise

"Very clean and very nice size room!"

4.5/5 Chloe

"No Comment"

5/5 Jessica

"The bathtub was amazing. The bed was really comfortable for me since I am pregnant. The pillows were great!"

4/5 Lakeisha

"It was clean staff was very nice rooms were very neat and clean and spacious."

4.5/5 Victor

"nice view of the Ohio river, clean quiet room, walking distance to old town"

5/5 Shirley

"Clean, comfort bed, friendly staff, easy checkout"

5/5 Harold

"every thing was good"

4/5 Sprox

"Buffet was very good - if you sign up for the casino card you get a buffet free :)"

5/5 Denise Ford

"We have always had a great experience when staying here. The staff is great and always ready to help."

5/5 Tammy Brewington

"I would highly recommend this hotel/casino. Very nice, clean, comfy beds, and such a helpful, courteous staff. Thank you!"

4.8/5 Joe Doughty

"Great staff Really nice room with an extremely comfortable bed."

4/5 Stefanie

"No Comment"

5/5 Anonymous

"The beds were very comfortable and everything was extremely clean. We would definitely stay again!"

3.5/5 Rick

"Bed very comfortable, nice TV, roomy bathroom"

3.5/5 Cathy

"Staff was friendly and helpful, the room clean"

5/5 Latonia

"The room was clean and amazing. The bed was plush and comfortable. Very nice amenities."

5/5 John

"All the staff members were friendly and engaging. It was fun seeing the home of Superman."

4.5/5 Anonymous

"Professional and friendly staff"

4.5/5 Dewey

"No Comment"

5/5 Traveling Retiree

"The room was ok. Nothing special. I've had much better rooms with WAY less cost. I wouldn't waste your money staying at the hotel. Stay somewhere else. "

4.5/5 Cathi

"The food in restaurant exceeded our expectations- the potato and french onion soups were amazing. Our room was very clean and comfortable."

5/5 Clyde

"Food was very good."

5/5 Jonesha

"The service"

3/5 Verified Hotel Guest

"Clean and quiet"

5/5 Roland

"The room, restaurant, and a very enjoyable stay."

4.5/5 Nathan

"No Comment"

4/5 Verified Hotel Guest

"Price"

4.5/5 Verified Hotel Guest

"Cleanliness. Luxurious"

4.5/5 Michael

"Traveled for a living....this hotel was super clean and the staff very friendly and welcoming...would recommend to friends! Rooms above average in amenities!"

5/5 Marianne

"Large comfortable rooms"

4.5/5 Connie

"the room was very nice"

5/5 Linda

"beautifully remodeled rooms closeness of casino to rooms I am disabled"

5/5 Bruce

"Room was spacious, bed was comfy."

4/5 Anonymous

"Staff was super friendly, room was very comfortable. Lots of food choices and upper floors were quiet, despite casino activity downstairs. Hotel was very clean, large rooms and the bed was quite nice."

4/5 Pamela

"I arrived very late for a one night stay and the hotel manager or assistant (not sure) was extremely hospitable. She made sure I was brought bottled water to my room and it was there within minutes of me actually getting there. My room was extremely welcoming and the bed was very comfortable."

4/5 Mary

"Food was good and reasonable views of river were good great location"

4/5 Luanne

"Staff very friendly"

5/5 Tracy

"The staff was very nice and the room was awesome. The hotel was clean and comfortable."

5/5 Judith

"Location fun"

5/5 Wheeler

"The room and bathroom was huge! LOVED the bed too!"

5/5 Judy Gordon

"Beautiful place!"

4/5 Nick

"Value , and nice people"

5/5 Randy

"Delightful check-in/check-out staff. Hotel cleanliness was outstanding. Location & parking fine. Thank you !"

5/5 Stephanie

"No Comment"

5/5 Kentucky

"The beds were amazing and the hotel staff was great!"

2.6/5 Mike

" We booked this hotel for several reasons, one of which was a "buy one get on free" on the hotel/casino buffet.  We arrived at 8:15pm and were told that the buffet had already closed down. The next morning I went to make coffee in our room using the in-room coffee maker only to find that it didn't work.  I then went down to the lobby to see if there was some complimentary coffee - none there. I went to the dining area to see if there perhaps some there - no luck.  While I was at the restaurant, I looked to see if there was a breakfast buffet but it was only table service.  I then went to the front desk to report the broken coffee maker and to ask about using our buffet incentive at the restaurant for breakfast.  The clerk called the restaurant to check about that and was told "no" that was not possible.  My wife and I have been to Las Vegas numerous times and, perhaps, my expectations were colored by the type of service there.  Seriously, this is Harrah's Hotel/Casino. Usually this type of venue bends over backwards to keep guests happy because monetarily it is a win-win situation for the CASINO.  That seems to be lost on Harrah's in Metropolis, Illinois.  Needless to say, I would never go back to property and, if I go back to Las Vegas, I will specifically avoid anything in Harrah's chain."

4.8/5 Traveler

"The rooms were very nice.  The only problem I had was there were black hairs on the shiny marble in the entry.   The beds were very comfortable and clean.  The pillows were just a little lumpy.  The room is spacious.  The curtains make the room nice and dark for sleep.  Only two things that you could improve on is having a microwave in the room and allowing guests to use the luggage carts themselves."

4.5/5 Trina

"The live band @ the casino, the friendlyness of the staff, the cleanliness of the hotel & the casino."

3.5/5 Arthur

"nice clean room with good view. Quiet"

5/5 Brandy

"We have wanted to stay at this hotel for a long time and were so excited to finally be able to. We were very impressed with the room,its cleanliness and the bed was amazingly comfortable!! We will definitely return and pass on our lovely experience to others. Thank u!! Brandy and Todd Smotherman"

5/5 Kim

"Very nice hotel !!!"

5/5 Jolene

"BED WAS VERY COMFORTABLE. ROOM WAS CLEAN. GREAT BATHROOM. IN ROOM COFFEE WAS AWFUL. LOVLEY VIEW."

4/5 Jeri

"Like the price. Loved the bathtub and nice room."

5/5 EILEEN SHANNON

"Great stay in a clean comfy room. This was our second stay with this hotel. We will return. "

4/5 Bill

"No Comment"

4/5 Jean

"Toilet in a separate room from bathtub. Our room was on the sixth floor, riverside, and it had a great view."

5/5 M

"Beds were great. room large."

4/5 Stacey

"it has a casino"

4/5 Mary

"Our river front room faced a wall (2nd floor) I asked for it to be changed and the person at the reception desk said the hotel was fully booked and couldn't, but Chelsea who checked us in changed our room no problem. Thank You Chelsea!"

3/5 Verified Hotel Guest

"No Comment"

5/5 Marilyn

"mattress soooooooooooocomfortable"

4.5/5 Bonnie

"Room nice size bed softer then I like but slept well on it view was nice"

5/5 Robert

"Clean,nice casino."

4.5/5 Mary

"Love the casino renovation"

5/5 Nancy

"Friendliness of staff. Deep tubs in rooms."

5/5 Gracie

"The room was so nice, my husband and I was celebrating our 30th year wedding anniversary. We didn't have much time because of our work schedules. I work in TN and him in MO on a contracting job. We plan on visiting again when we have more time."

3.5/5 Elaine

"No Comment"

4/5 Mary M.

"We checked in yesterday and went to room 217 and found it full of dust.  You could write your name on everything, and I did (please clean me).  It looked like there was at least 3 months of dust everywhere.  Every thing I picked up you could see an outline of where it sat. Other than that we had a great time and the room was large and in pretty good shape.  When we checked out I brought the dust to the manager's attention and she was very nice about it and offered a voucher toward our next meal."

5/5 Connie

"No Comment"

5/5 Marci

"Beautiful Rooms and Bathrooms.Super clean!"

5/5 Paul

"Clean rooms and great value for the property."

3.5/5 Nicole

"Very comfortable beds."

4/5 Audrey

"It wasn't so great looking from the outside, but inside, it was absolutely beautiful! !"

5/5 Chelsea

"Everyone was great and the free soft drinks and iced coffee was fantastic."

4/5 William Harmon

"Amazing change in the condition of room ( well done.) Somewhat disappointed in Buffet."

5/5 Joe Schrage

"We enjoyed our night at Harrahs, the hotel staff is very friendly and helpful."

5/5 Steve

"Clean place, friendly staff."

4/5 John

"I enjoyed the remodeled and very comfortable non-smoking room on the sixth floor . I also liked the view of the Ohio River from the room. The staff was very friendly, and the breakfast was great."

4.5/5 Susan

"Parking"

5/5 Rhonda

"the cleanliness of the room the staff, location"

5/5 Anonymous

"The hotel room was fantastic and everyone from the front desk clerk, house keeping, security, to the person at the Signuture bar restaurant treated us like it was their pleasure to serve us. This is expected behavior, but you do not always get it when you go to various places. It was refreshing to be treated in such a professional and courteous manner."

3.5/5 Anonymous

"Casino was no smoking!!"

5/5 Patricia

"Lovely rooms and very convenient to the casino...not far from the interstate."

4/5 William

"Comfortable, clean rooms"

4.5/5 Verified Hotel Guest

"Clean, quiet, great value."

5/5 Anonymous

"Value for the room"

5/5 Paul

"Nice getaway we loved!!"

4.5/5 James

"We always look forward to our stay"

3.5/5 Dana

"No Comment"

5/5 Paula

"The rooms are great and the people friendly."

4.5/5 Eric

"Very nice people and comfortable beds"

3.5/5 Robert

"No Comment"

5/5 JIM DAWSON III

"YOUR HOTEL HAD THE BEST REVIEWS IN THE AREA. WE WERE NOT DISAPOINTED. CLEAN,GOOD FOOD,GREAT SERVICE BY STAFF."

4.5/5 Kristi

"Hotel room was very nice and the view of the Ohio River was beautiful."

4.6/5 Sherry Gregory

"First time. Will definitely return."

5/5 Dennis

"Friendly housekeepers and comfortable room"

4/5 Michelle Adams

"I always have good luck staying at your hotels. The only negative is that the carpet was looking old and dirty. Needed a better vacuuming near baseboards."

5/5 Robert

"Each and every employee I came in contact with was friendly, knowledgeable, and courteous. The room was amazing, the bed was soooo comfy, the bathroom was spotless!"

5/5 Jenny_from_oz

"Spacious comfortable room with sweeping view over the Ohio River. Excellent buffet offering both healthy and indulgent choices. Good value for money (we were there on a Sunday night). Onsite gaming facilities for 24/7 entertainment."

5/5 LONNIE E. WILLIAMS

"STAY WAS GOOD. LIKE THE ROOM"

3.8/5 Lynn Kannapinn

"Like the remodeled casino"

3.5/5 Robert

"Smoking rooms WERE available."

5/5 Murphy

"The room was more than we even expected. Loved the layout."

4.8/5 dennis pfannenstiel

"Very nice place; great people"

4.8/5 Denise M Ford

"The carpet in room 312 has several large dark stains that detract from the rest of the room. The room was very nice aside from the carpet."

5/5 Bob Bridges

"Great experience - loved the non smoking casino People who worked here were just great! Will come again if we travel to Nashville again Thanks Harrah's Metropolis"

4/5 Thelma

"The staff at the casino was awesome , most of all the view of river , just wish we had been on a higher floor so we could have seen it better "

5/5 Annette

"Nice rooms and clean"

4/5 Dina

"No Comment"

5/5 Anonymous

"Very nice room"

5/5 Joel

"IT was good."

3.5/5 Cloe

"Very basic, good value. Very clean. Staff was very accomodating during their transition of consturction."

5/5 Anonymous

"Friendly staff and a fun place to stay!"

3/5 Phil

"RIVER VIEW"

4.5/5 Klp

"location and room rates"

4.5/5 Anonymous

"Staff had excellent customer service skills and were very friendly and helpful."

4.5/5 Sarah

"It was a great room for a great price! "

4/5 Anonymous

"Clean location"

4/5 Bb

"HD TV look amazing"

5/5 Nancy

"Great price for room nice and clean"

4.8/5 Ann Scott

"I thought the buffet was just okay, Soem food was cold and hte soup was like glue."

5/5 Richard

"Bed was very comfortable and the hotel was beautiful."

4/5 Mark

"Friendly staff. Comfortable beds, nice clean rooms. Food was not that great. Drinks were very weak in the casino. Less than a 1/2 shot in each drink. When brought up to employee they denied it!"

5/5 Judith

"Clean and very comfortable! Equal to more expensive rooms."

5/5 Priscilla

"staff was nice and helpful bed comfortable"

4.5/5 Robert

"Friendly people and good food. Large King size room. Very clean and Great tv. "

5/5 Cloe

"The beds were very comfortable, slept so well. When our toilet was broken, the staff was so wonderful and gave us a room with a river view and brought up the new key cards in two minutes!! I kid you not. We will always stay here when in town. Excelent!!!!"

4.6/5 teresa simpson

"rooms are great very nice could have better coffee in the rooms such as maxwell house or folgers coffee there was awful.."

5/5 Daniel

"The hotel's staff was professional & courteous!! The restaurant inside the hotel had the best food I have had anywhere. Thanks to everyone who made our stay rememerable!!"

4/5 Anonymous

"Room was very clean - not that we were there to watch TV but the TV setup was very weird had to pull it out of a cabinet and then the doors where in the way to watch."

4.5/5 James

"Friendly and helpful personnel "

5/5 Lynn

"the staff were very helpfull"

4.5/5 Anonymous

"We like the hotel. Convenient to our travel. Great value."

4/5 Keyona

"Overall it was a great stay. What I loved most was the tub. The tub was huge and if you and your honey like to bathe together... It's the perfect tub for it. The hotel had a strong wifi connection. Everything was clean and comfortable. I would most definitely visit again"

3.5/5 John

"The staff were nice. The casino was within walking distance as you got off the elevator."

4.8/5 Bob Van Slobig

"Reservations for dinner were over 90 min wait. Buffet was too expensive per person. Would prefer room service as an option."

5/5 John Morse

"Stopped on our way from northern Illinois to Georgia. Pleasantly surprised. Would stop there again!"

5/5 terrance drach

"enjoyed eating in the redesigned resturant instead our usual eating in the buffet."

5/5 William Johnston

"Beginning to show a little wear but still very clean and comfortable. Due to tremendous snow storm we were confined to the hotel."

5/5 Mil

"The only thing I really missed was complimentary hair conditioner. The water is incredibly hard and I could barely get a comb through my hair."

5/5 Donna Shipp

"Great stay. Only better if it had been free."

5/5 ROY LANE

"Excellent place to stay, bed was very comfortable."

5/5 Diann Hand

"Loved the hotel and the room was great, very clean and comfy. What brand of mattresses do you have? It was so plush!. We need one like it at home."

4.8/5 MICHAEL A JUNGER

"had a great time"

5/5 shirley wallace

"enjoyed my stay"

5/5 Henry Lisenby

"Always a great time"

5/5 AZ

"One of the cleanest hotels we have ever stayed in"

5/5 Mr & Mrs June Grant

"The only thing we really did not like was the temperature control could not be reset to warmer."

5/5 Clara Sumner

"Morning Breakfast Staff were really busy. They were a bit disorganized and weren't able to give the usual one-on-one attention. This was not the normal from the previous visits. Great folks though."
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Harrah's Metropolis Hotel & CasinoHarrah's Metropolis Hotel & Casino100 E Front St, Metropolis, IL844-878-8050

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ReservationDesk.com's Terms and Conditions were updated on October 6, 2016.

AGREEMENT BETWEEN CUSTOMER AND RESERVATIONDESK.COM

Thank you for using ReservationDesk.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", and "ReservationDesk.com" refer to ReservationDesk.com, and its parent company and company affiliates, including Reservation Counter, LLC, TravelPASS Group, LLC, and Partner Fusion, Inc (collectively, the "ReservationDesk.com Companies"). The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms and Conditions" or "Agreement"). Please read these Terms and Conditions carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Privacy Policy, which also governs your use of the Website, and is incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms and Conditions then in force shall apply. If you do not agree to the Terms and Conditions, please do not use or book any reservations through this Website or our call center agents.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that:

1) you are at least 18 years of age;

2) you possess the legal authority to create a binding legal obligation;

3) you will use this Website in accordance with these Terms and Conditions;

4) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;

5) you will inform such other persons about the Terms and Conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;

6) all information supplied by you on this Website is true, accurate, current and complete; and

7) if you have a ReservationDesk.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms and Conditions.

DISPUTES

ReservationDesk.com is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section.

You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy ("Claims") by contacting ReservationDesk.com Customer Support. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below.

Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, travel suppliers, or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms and Conditions, regardless of whether prior versions of the Terms and Conditions required arbitration.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys' fees and costs), and must follow and enforce these Terms and Conditions as a court would.

Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Rules. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, except as provided in this section. If your total Claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator's fees. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person in the state where you live or at another mutually agreed location.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to "ReservationDesk.com Legal: Arbitration Claim Manager," at TravelPASS Group, LLC., 2961 West Maple Loop Drive, Suite 300, Lehi, Utah 84043. If we request arbitration against you, we will give you notice at the email address or street address you have provided. The AAA's rules and filing instructions are available at www.adr.org or by calling 1-800-778-7879.

Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

1) use this Website or its contents for any commercial purpose;

2) make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;

3) access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

4) violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;

5) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

6) deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or

7) "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, ReservationDesk.com may cancel any travel or service reservations associated with your name, email address or account, and close any associated ReservationDesk.com accounts. If you have conducted any fraudulent activity, ReservationDesk.com reserves the right to take any necessary legal action and you may be liable for monetary losses to ReservationDesk.com, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact ReservationDesk.com Customer Service.

SUPPLIER RULES AND RESTRICTIONS

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select.Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services.

You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

ReservationDesk.com is not liable for any costs incurred due to hotel relocation.

PRIVACY POLICY

ReservationDesk.com Inc. believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website and, as stated above, is incorporated by reference, to understand our practices: Privacy Policy.

PREPAID HOTEL RESERVATIONS

You acknowledge that the ReservationDesk.com Companies pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the ReservationDesk.com Companies provide you services to facilitate such booking of reservations for a consideration (the "facilitation fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the ReservationDesk.com Companies and the facilitation fee retained by the ReservationDesk.com Companies for their services. You authorize the ReservationDesk.com Companies to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the ReservationDesk.com Companies' services. You agree that your credit card will be charged by the ReservationDesk.com Companies for the total reservation price. Upon submitting your reservation request you authorize the ReservationDesk.com Companies, to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, the ReservationDesk.com Companies do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the ReservationDesk.com Companies pay to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice the ReservationDesk.com Companies for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. None of the ReservationDesk.com Companies act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by the ReservationDesk.com Companies to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain service fees as additional compensation in servicing your travel reservation. Service fees retained by the ReservationDesk.com Companies for their services vary based on the amount and type of hotel reservation.

You may cancel or change your prepaid hotel reservation, but you may be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the Terms and Conditions imposed with respect to your prepaid hotel reservations.

Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.

You may not book reservations for more than 9 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 9 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact ReservationDesk.com's call center. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit.

Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by ReservationDesk.com for your hotel booking.

BANK AND CREDIT CARD FEES

Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since ReservationDesk.com may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

INTERNATIONAL TRAVEL

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. ReservationDesk.com has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, RESERVATIONDESK.COM DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

LIABILITY DISCLAIMER

The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the ReservationDesk.com Companies and ReservationDesk.com Partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, ReservationDesk.com expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.

Hotel ratings displayed on this Website are intended as only general guidelines, and the ReservationDesk.com Companies do not guarantee the accuracy of the ratings. The ReservationDesk.com Companies and their respective suppliers make no guarantees about the availability of specific products and services. The ReservationDesk.com Companies and their respective suppliers may make improvements and/or changes on the Website at any time.

The ReservationDesk.com Companies and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the ReservationDesk.com Companies. All such information, software products, and services are provided "as is" without warranty of any kind. The ReservationDesk.com Companies and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the ReservationDesk.com Companies and/or their respective suppliers are free of viruses or other harmful components. The ReservationDesk.com Companies and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.

The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the ReservationDesk.com Companies. The ReservationDesk.com Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The ReservationDesk.com Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

In no event shall the ReservationDesk.com Companies and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the ReservationDesk.com Companies and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, the ReservationDesk.com Companies or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the ReservationDesk.com Companies and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to ReservationDesk.com in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms and Conditions is found to have failed of its essential purpose. The limitations of liability provided in these Terms and Conditions inure to the benefit of the ReservationDesk.com Companies and/or their respective suppliers.

INDEMNIFICATION

You agree to defend and indemnify the ReservationDesk.com Companies and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

1) your breach of these Terms and Conditions or the documents referenced herein;

2) your violation of any law or the rights of a third party; or

3) your use of this Website.

LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than ReservationDesk.com. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

PATENT NOTICES

One or more patents owned by the ReservationDesk.com Companies may apply to this Website and to the features and services accessible via the Website. Portions of this Website operate under license of one or more patents. Other patents pending.

GENERAL

Your use of mapping available on this Website is governed by the Google Terms and Conditions and Google Privacy Statement. Google reserves the right to change their Terms and Conditions and Privacy Statement at any time, at their sole discretion. Please click here for additional information:

http://www.google.com/privacy/privacy-policy.html

http://www.google.com/enterprise/earthmaps/legal/us/maps_AUP.html

http://www.maps.google.com/help/legalnotices_maps.html

http://maps.google.com/help/terms_maps.html

These Terms and Conditions are governed by the Federal Arbitration Act, federal arbitration law, and for reservations made by U.S. residents, the laws of the state in which your billing address is located, without regard to principles of conflicts of laws. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the ReservationDesk.com Companies as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

This Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and ReservationDesk.com with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

How to Contact Us

If you have any questions, concerns or comments, please click here. ReservationDesk.com is a website owned, maintained, and operated by TravelPASS Group, LLC and is located at 2961 West Maple Loop Drive, Suite 300, Lehi, Utah 84043.

Privacy Policy

ReservationDesk.com's Privacy Policy was updated on September 26, 2016.

Thanks for using ReservationDesk.com. We've developed a policy that explains how and why we use the information that comes through our site. It applies to the services available through the ReservationDesk.com website, its mobile site, and all other applications and online communications, which we refer to as our "Site" in this policy. We respect your expectations and take your privacy seriously.

The Basics

We will not ask you for information that does not have a purpose. Whether you travel the web or travel the world, ReservationDesk.com wants you to always be safe!

By visiting our Site, you are consenting to the collection, use, disclosure, storage, transfer and processing of your personal data described in this policy. Our Site includes links to other websites and online services whose privacy practices may differ from those of ReservationDesk.com. We encourage you to carefully read the privacy policy of any website you visit or online services you use.

Please take a moment to familiarize yourself with our privacy practices.

Information We Collect

We collect personally identifiable information ("Personal Data") about you that you provide to us while using the Site. Personal Data includes information that can identify you as a specific individual, such as your name, address, phone number, credit card number or e-mail address. We also collect non-personally identifiable information, including your IP address, search preferences related to specific searches, location, and bids through your interactions with our Site. When we link non-personally identifiable information with Personal Data, we will treat it as Personal Data under this Privacy Policy.

The Site also includes Social Media Features and Widgets, such as Facebook, Google Plus, Twitter, and YouTube. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.

We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as hotels viewed and bookings made.

Our goals in collecting this automatic information include helping understand your needs, customize your user experience and interaction with our Site, and inhibiting fraud.

For more information, please see Cookies and other technologies.

How We Protect Your Personal Data

We want you to feel confident about using our site to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

How We Use the Information We Collect

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our Site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Sharing Your Personal Data

ReservationDesk.com does not share your Personal Data, except as disclosed in this Privacy Policy or as otherwise authorized by you. ReservationDesk.com may share your Personal Data with the following entities:

Suppliers, such as hotels, online travel agencies, and hotel wholesalers, who fulfill your travel reservations. Throughout this Site, all services provided by a third-party supplier are described as such. By making a reservation through this Site, you are authorizing us to disclose to suppliers the information required to complete the booking and deliver the related travel. These suppliers are not controlled by ReservationDesk.com and personal information disclosed to them is subject to the applicable supplier's privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this Site.

Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.

Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.

Referring websites. If you were referred to this website from another site (for example, through a link you clicked on another Site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites use of your personal information and we encourage you to review the privacy policies of any website that referred you here.

Companies within our corporate family. We may share your personal information with our parent company and corporate affiliates, including Reservation Counter, LLC, TravelPASS Group, LLC, and Partner Fusion, Inc. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications.

We also may share your information:

• In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.

• In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Site receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

Cookies and Other Technologies

Cookies and similar tracking technologies, such as beacons, scripts, and tags, are small bits of code, usually stored on a user's computer hard drive or device, which enable a website to "personalize" itself for each user by remembering information about the user's visit to the website.

As described in more detail below, our Site uses cookies to store your preferences, display content based upon what you view on our Site to personalize your visit, analyze trends, administer the Site, track user movements around the Site, serve targeted advertising and gather demographic information about our user base as a whole. On mobile websites and mobile apps, we may use Anonymous Device IDs and/or Advertiser Identifiers in a manner similar to our use of cookies on our websites. To opt-out of advertising and certain other cookies, please see the opt-out links below.

ReservationDesk.com Cookies (First Party Cookies): ReservationDesk.com uses its cookies to improve your web-browsing experience. We will also use a cookie to keep track of your search criteria while you are engaging ReservationDesk.com's services. ReservationDesk.com cookies are associated with a user's Personal Data. However, no third party, other than companies in our corporate family, may use the information we collect through our ReservationDesk.com cookies for their own purposes.

Third Party Cookies: We work with third-parties that place cookies on our Site to provide their services, including:

Ad Targeting: We work with third-party advertising companies to serve ads while you are visiting our Site and permit these companies to place and access their own cookies on your computer in the course of serving advertisements on this Site. These companies may use information obtained through their cookie (which does not include your name, address, e-mail address or telephone number) about your visits to our and other websites, in combination with non-personally identifiable information about your purchases and interests from other online Sites in order to provide advertisements about goods and services of interest to you. Other companies' use of their cookies is subject to their own privacy policies and not ours. Data Providers: We also allow data providers to collect web log data from you (including IP address and information about your browser or operating system), when you visit our Site, or place or recognize a unique cookie on your browser to enable you to receive customized ads or content. These cookies contain no personally identifiable information. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, that we may share with data providers solely in hashed, non-human readable form.

Analytics/Measurement: We also use third-party analytics cookies to gain insight into how our visitors use the Site, to find out what works and what doesn't, to optimize and improve our websites and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Site. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement, which may include advertisements on third-party websites.

Remarketing Pixel Tags: In addition, we may share Site usage information about visitors to our Sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our Site and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our Site. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other Sites on the Internet. These advertisements may be targeted to specific searches you conducted on ReservationDesk.com during earlier browsing sessions.

Flash Cookies: Our partners, who provide certain features on our Site or display advertising based on your browsing activity, and ReservationDesk.com also use Local Shared Objects such as Flash cookies, and Local Storage such as HTML5, to collect and store content information and preferences. Various browsers may offer their own management tools for removing HTML5 local storage. To manage Flash cookies, please click here.

Opting Out of Cookies: We provide you with choice over the use of cookies as described in this Privacy Policy. However, our Site is not currently configured to respond to Do Not Track signals. If you'd rather we didn't use ReservationDesk.com cookies when you visit us, click here?for how to configure your browser settings to reject cookies.

If you would like to opt-out of third-party cookies, here are some options:

• If you would like to opt-out of ad targeting cookies set by Google and Doubleclick on our Site, please click here

• If you would like to disable the display of advertisements served by Criteo, please click here

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REVIEWS

Guest Reviews5/5

5/5"EXCELLENT"CleanlinessServicesComfortStaffLocation

5/5 Vickie farmer

"Great fun and friendly staff great hotel and great restaurants here"

5/5 Linda Bertram

"The hotel was clean we had a great time but lost money at Casino."

4.8/5 Laura Fiske

"Wonderful stay. i look forward to staying at Harrah's Metropolis since moving to Florida to Illinois. It is a must stop. The staff, the rooms overlooking the Ohio River, the sunsets are fabulous."

4/5 Mike Shaw

"Nice hotel gambling OK. Food prices are too high."

5/5 Brad

"Convenience"

5/5 Anonymous

"The comfort of the bef"

5/5 Lisa

"The bed was great, the front desk lady was very nice."

5/5 Peter

"Bed and pillows were very comfortable"

4/5 Mitchell

"All good"

3.5/5 Amy

"It was cheap"

5/5 Anonymous

"Everything"

5/5 Eileen Maggart

"Beautiful clean room. Awesome soaker tub. Enjoyed the Bridges Restaurant Good price"

4/5 Anonymous

"The room was spacious and clean. It had a mini-fridge, which was great as we were just traveling through the area and needed a place to store our food. The beds were comfy, and the bathroom was huge!"

5/5 Thomas

"Beautifully designed dining room."

5/5 Bonnie

"The hotel was very nice and would come again. We only had hot dog's and waffle fries since we ate late lunch. Was very good."

4.5/5 Rodney

"The room was comfortable and the hotel was in a good location."

3.5/5 Christina

"The buffet was pretty good but just a little pricey.but all the staff were very friendly and very helpful. The room was big and nice .I'm hopig to be able to come back and Stay real soon."

4.5/5 April

"The property was beautiful and the staff were excellent. Room was very nice and clean. Check in process was very easy and the property had a lot to offer in one location."

3/5 Anita

"Breakfast in the dining room was very good"

3.6/5 terrrance drach

"Ate in the" Bridges" Metropus,IL,Casino ,on the evening of Feb 22,2017. Food acceptable. Cold loaded baked patoto. Unaceptable service! One male, one female server. Slow with water,drinks, taking the order,etc. Never did remove dirty dishes. Sure could of used a bus type employee for that. The person at front desk doing the seating of guests did help set the table with silver ware,glasses and place mats"

4.5/5 Jill

"No Comment"

4/5 Bill

"Room was very nice, relaxing. Food very good"

5/5 Danita

"The bed,the outlets...just enough to hook up our electronics...spacey..bathroom WS so nice..the towels were really white and fluffy.."

4.5/5 Jorge

"Beds and bathroom"

4.5/5 Tourlady522

"Casino was on site and easy to get to."

5/5 Anonymous

"Everything"

4.5/5 Latty

"Cleanliness and comfort"

5/5 Robert

"Had a wonderful stay with family and friends!"

4/5 Weston

"Bed was nice."

5/5 Mary

"I love the facility. We look forward to staying there when we head down to Tennessee."

3/5 Penny

"Nice room"

3/5 Anonymous

"Staff was friendly and helpful."

5/5 Sandra

"Room was very clean and the beds were to die for after a full day of driving"

4.5/5 Anonymous

"food was very good and reasonable"

4.5/5 Connie

"The Hotel Rooms were well above what I expected. The Soaking bathtub was just what I needed after a hard drive. The staff were very friendly and helpful"

5/5 Wayne

"Clean and comfy room with a great view of the Mississippi."

4/5 Miranda

"The bed was amazing!! I would book here again just for the bed!"

4/5 Belinda

"Bed was awesome"

5/5 Annette

"Food at buffet was great, staff friendly and room was the best."

4.5/5 James

"Room itself was excellent."

5/5 Gregorio

"buffet was really good."

4.5/5 Brad

"Very clean and comfortable"

5/5 Donald

"We had a very enjoyable stay."

3.6/5 Mike Deaton

"The only thing I have to say is we was suppose to stay 3 night and they said we only could stay 2 night.So we had to make reservation some where else for the the 3 night.They said that we didnt have reservation but I had a paper where it says we had reservation thereI just didnt think it was right. They said they didnt have any room for the 3 day. We did stay the 2 days with them but had to go somewhere else the next day.They didnt  even give us a room for another time for not letting us stay.To me we lost out But we will stay here again but will call a head of time to make sure we have reservation like we aresuppose to have..Also we had to pay more than what was on my paper. That wasnt fair.Thank uMrs Anna Deaton"

4.6/5 Steve Meyer

"The hotel needs a swimming pool!"

5/5 Canise

"The room was great - beds were very comfortable. Staff was very friendly"

5/5 Doug

"Clean, price and staff was excellent experience."

5/5 Jess

"Plush accommodations with superb cleanliness. Great value. This will be our stop in our future travels to and from Saint Louis for relaxation and casino fun with a great buffet to satisfy our pallet."

5/5 Mark

"Staff was great clean room  Bridges bartender very friendly and helpfullWould stay again"

3/5 Johanna

"The room was well appointed."

5/5 Michael

"Everything was great"

5/5 Cereta

"I really enjoyed my stay."

5/5 Kenneth

"Bed was great and room had a beautiful view."

5/5 Larry Regula

"I stay here twice a year and each time it has been very good.  It has good food the casino  is good and the rooms are very good.  I will stay again and again."

5/5 William

"bed was comfy staff was friendly we had a good view of the river"

3.5/5 Robert

"I love this place. I genrally have a great experience when im staying with them."

3.4/5 LaTonha Hughes

"I was satisfied with general accommodations, except for the fact that there isnt complimentary wifi. Almost every hktel now has free wifi for guests, but this is ine of those who dont. Also, the security for the casino could be less profiling. My husband and I had no problem entering the casino the fjrst night, the second night hlwever, one security guard saw fir to stop and question us until another said that i.d. wasnt needed because it had already been establisbed. We are CLEARLY over the age of 18. Other than those two situations, the stay was satisfactory."

4.5/5 Mark

"The bed was very comfortable and everything was clean"

4/5 Ronald

"everything"

5/5 Jon Felix

"Everyone was very friendly and helpful. I enjoyed staying there and would recommend it to anyone going thru there!. Thanks, Jon Felix"

3.5/5 Judy

"Rooms were sizable and the people were great."

5/5 Arnett

"Everything was lovely"

4.5/5 Diana

"Loved our stay."

5/5 Rose

"Location, comfortable rooms, and cleanliness."

4.8/5 Hank

"Absolutely the best, but adding a microwave would make it even better."

5/5 Keri

"Non smoking gambling. Nice clean rooms and staff very nice."

3/5 Verified Hotel Guest

"No Comment"

4/5 Annette

"Room was very comfortable."

5/5 Lawrence

"The view of the river. Sports bar and the machines. Parking was good too."

5/5 Peggy

"The room and furnishings were superb. We loved the bathroom--water closet a plus, tub deep and great for soakimg, and lovely vanity. We had a wonderful view of the river."

5/5 Rose

"No Comment"

4.8/5 Mary Aufdermauer

"nice place to stay.  will probably stay again sometime."

5/5 Larry

"Enjoyed the friendly staff and the cleanliness of the room."

4.5/5 Gerald

"Room was greatj but Cssino a bit worn and seedy"

5/5 Carol

"the bed was real comfey."

5/5 Steve

"The staff are absolutely the most friendly group I have ever encountered in a hotel/restaurant seeing. "

5/5 James

"Everything was excellent and no smoke smell which most casino's have!!had a great time"

5/5 Bonita

"Conviienient to casino. Elegant, comfortable room."

5/5 Teleita

"It was very nice, the staff was friendly, the room was clean and the price was perfect for our trip. Thank you"

4.5/5 Cynthia

"The room was pleasant to stay in. We really had a wonderful breakfast the morning we checked out. Stephanie in the restaurant is a great addition to their staff."

5/5 Denise

"Very clean and very nice size room!"

4.5/5 Chloe

"No Comment"

5/5 Jessica

"The bathtub was amazing. The bed was really comfortable for me since I am pregnant. The pillows were great!"

4/5 Lakeisha

"It was clean staff was very nice rooms were very neat and clean and spacious."

4.5/5 Victor

"nice view of the Ohio river, clean quiet room, walking distance to old town"

5/5 Shirley

"Clean, comfort bed, friendly staff, easy checkout"

5/5 Harold

"every thing was good"

4/5 Sprox

"Buffet was very good - if you sign up for the casino card you get a buffet free :)"

5/5 Denise Ford

"We have always had a great experience when staying here. The staff is great and always ready to help."

5/5 Tammy Brewington

"I would highly recommend this hotel/casino. Very nice, clean, comfy beds, and such a helpful, courteous staff. Thank you!"

4.8/5 Joe Doughty

"Great staff Really nice room with an extremely comfortable bed."

4/5 Stefanie

"No Comment"

5/5 Anonymous

"The beds were very comfortable and everything was extremely clean. We would definitely stay again!"

3.5/5 Rick

"Bed very comfortable, nice TV, roomy bathroom"

3.5/5 Cathy

"Staff was friendly and helpful, the room clean"

5/5 Latonia

"The room was clean and amazing. The bed was plush and comfortable. Very nice amenities."

5/5 John

"All the staff members were friendly and engaging. It was fun seeing the home of Superman."

4.5/5 Anonymous

"Professional and friendly staff"

4.5/5 Dewey

"No Comment"

5/5 Traveling Retiree

"The room was ok. Nothing special. I've had much better rooms with WAY less cost. I wouldn't waste your money staying at the hotel. Stay somewhere else. "

4.5/5 Cathi

"The food in restaurant exceeded our expectations- the potato and french onion soups were amazing. Our room was very clean and comfortable."

5/5 Clyde

"Food was very good."

5/5 Jonesha

"The service"

3/5 Verified Hotel Guest

"Clean and quiet"

5/5 Roland

"The room, restaurant, and a very enjoyable stay."

4.5/5 Nathan

"No Comment"

4/5 Verified Hotel Guest

"Price"

4.5/5 Verified Hotel Guest

"Cleanliness. Luxurious"

4.5/5 Michael

"Traveled for a living....this hotel was super clean and the staff very friendly and welcoming...would recommend to friends! Rooms above average in amenities!"

5/5 Marianne

"Large comfortable rooms"

4.5/5 Connie

"the room was very nice"

5/5 Linda

"beautifully remodeled rooms closeness of casino to rooms I am disabled"

5/5 Bruce

"Room was spacious, bed was comfy."

4/5 Anonymous

"Staff was super friendly, room was very comfortable. Lots of food choices and upper floors were quiet, despite casino activity downstairs. Hotel was very clean, large rooms and the bed was quite nice."

4/5 Pamela

"I arrived very late for a one night stay and the hotel manager or assistant (not sure) was extremely hospitable. She made sure I was brought bottled water to my room and it was there within minutes of me actually getting there. My room was extremely welcoming and the bed was very comfortable."

4/5 Mary

"Food was good and reasonable views of river were good great location"

4/5 Luanne

"Staff very friendly"

5/5 Tracy

"The staff was very nice and the room was awesome. The hotel was clean and comfortable."

5/5 Judith

"Location fun"

5/5 Wheeler

"The room and bathroom was huge! LOVED the bed too!"

5/5 Judy Gordon

"Beautiful place!"

4/5 Nick

"Value , and nice people"

5/5 Randy

"Delightful check-in/check-out staff. Hotel cleanliness was outstanding. Location & parking fine. Thank you !"

5/5 Stephanie

"No Comment"

5/5 Kentucky

"The beds were amazing and the hotel staff was great!"

2.6/5 Mike

" We booked this hotel for several reasons, one of which was a "buy one get on free" on the hotel/casino buffet.  We arrived at 8:15pm and were told that the buffet had already closed down. The next morning I went to make coffee in our room using the in-room coffee maker only to find that it didn't work.  I then went down to the lobby to see if there was some complimentary coffee - none there. I went to the dining area to see if there perhaps some there - no luck.  While I was at the restaurant, I looked to see if there was a breakfast buffet but it was only table service.  I then went to the front desk to report the broken coffee maker and to ask about using our buffet incentive at the restaurant for breakfast.  The clerk called the restaurant to check about that and was told "no" that was not possible.  My wife and I have been to Las Vegas numerous times and, perhaps, my expectations were colored by the type of service there.  Seriously, this is Harrah's Hotel/Casino. Usually this type of venue bends over backwards to keep guests happy because monetarily it is a win-win situation for the CASINO.  That seems to be lost on Harrah's in Metropolis, Illinois.  Needless to say, I would never go back to property and, if I go back to Las Vegas, I will specifically avoid anything in Harrah's chain."

4.8/5 Traveler

"The rooms were very nice.  The only problem I had was there were black hairs on the shiny marble in the entry.   The beds were very comfortable and clean.  The pillows were just a little lumpy.  The room is spacious.  The curtains make the room nice and dark for sleep.  Only two things that you could improve on is having a microwave in the room and allowing guests to use the luggage carts themselves."

4.5/5 Trina

"The live band @ the casino, the friendlyness of the staff, the cleanliness of the hotel & the casino."

3.5/5 Arthur

"nice clean room with good view. Quiet"

5/5 Brandy

"We have wanted to stay at this hotel for a long time and were so excited to finally be able to. We were very impressed with the room,its cleanliness and the bed was amazingly comfortable!! We will definitely return and pass on our lovely experience to others. Thank u!! Brandy and Todd Smotherman"

5/5 Kim

"Very nice hotel !!!"

5/5 Jolene

"BED WAS VERY COMFORTABLE. ROOM WAS CLEAN. GREAT BATHROOM. IN ROOM COFFEE WAS AWFUL. LOVLEY VIEW."

4/5 Jeri

"Like the price. Loved the bathtub and nice room."

5/5 EILEEN SHANNON

"Great stay in a clean comfy room. This was our second stay with this hotel. We will return. "

4/5 Bill

"No Comment"

4/5 Jean

"Toilet in a separate room from bathtub. Our room was on the sixth floor, riverside, and it had a great view."

5/5 M

"Beds were great. room large."

4/5 Stacey

"it has a casino"

4/5 Mary

"Our river front room faced a wall (2nd floor) I asked for it to be changed and the person at the reception desk said the hotel was fully booked and couldn't, but Chelsea who checked us in changed our room no problem. Thank You Chelsea!"

3/5 Verified Hotel Guest

"No Comment"

5/5 Marilyn

"mattress soooooooooooocomfortable"

4.5/5 Bonnie

"Room nice size bed softer then I like but slept well on it view was nice"

5/5 Robert

"Clean,nice casino."

4.5/5 Mary

"Love the casino renovation"

5/5 Nancy

"Friendliness of staff. Deep tubs in rooms."

5/5 Gracie

"The room was so nice, my husband and I was celebrating our 30th year wedding anniversary. We didn't have much time because of our work schedules. I work in TN and him in MO on a contracting job. We plan on visiting again when we have more time."

3.5/5 Elaine

"No Comment"

4/5 Mary M.

"We checked in yesterday and went to room 217 and found it full of dust.  You could write your name on everything, and I did (please clean me).  It looked like there was at least 3 months of dust everywhere.  Every thing I picked up you could see an outline of where it sat. Other than that we had a great time and the room was large and in pretty good shape.  When we checked out I brought the dust to the manager's attention and she was very nice about it and offered a voucher toward our next meal."

5/5 Connie

"No Comment"

5/5 Marci

"Beautiful Rooms and Bathrooms.Super clean!"

5/5 Paul

"Clean rooms and great value for the property."

3.5/5 Nicole

"Very comfortable beds."

4/5 Audrey

"It wasn't so great looking from the outside, but inside, it was absolutely beautiful! !"

5/5 Chelsea

"Everyone was great and the free soft drinks and iced coffee was fantastic."

4/5 William Harmon

"Amazing change in the condition of room ( well done.) Somewhat disappointed in Buffet."

5/5 Joe Schrage

"We enjoyed our night at Harrahs, the hotel staff is very friendly and helpful."

5/5 Steve

"Clean place, friendly staff."

4/5 John

"I enjoyed the remodeled and very comfortable non-smoking room on the sixth floor . I also liked the view of the Ohio River from the room. The staff was very friendly, and the breakfast was great."

4.5/5 Susan

"Parking"

5/5 Rhonda

"the cleanliness of the room the staff, location"

5/5 Anonymous

"The hotel room was fantastic and everyone from the front desk clerk, house keeping, security, to the person at the Signuture bar restaurant treated us like it was their pleasure to serve us. This is expected behavior, but you do not always get it when you go to various places. It was refreshing to be treated in such a professional and courteous manner."

3.5/5 Anonymous

"Casino was no smoking!!"

5/5 Patricia

"Lovely rooms and very convenient to the casino...not far from the interstate."

4/5 William

"Comfortable, clean rooms"

4.5/5 Verified Hotel Guest

"Clean, quiet, great value."

5/5 Anonymous

"Value for the room"

5/5 Paul

"Nice getaway we loved!!"

4.5/5 James

"We always look forward to our stay"

3.5/5 Dana

"No Comment"

5/5 Paula

"The rooms are great and the people friendly."

4.5/5 Eric

"Very nice people and comfortable beds"

3.5/5 Robert

"No Comment"

5/5 JIM DAWSON III

"YOUR HOTEL HAD THE BEST REVIEWS IN THE AREA. WE WERE NOT DISAPOINTED. CLEAN,GOOD FOOD,GREAT SERVICE BY STAFF."

4.5/5 Kristi

"Hotel room was very nice and the view of the Ohio River was beautiful."

4.6/5 Sherry Gregory

"First time. Will definitely return."

5/5 Dennis

"Friendly housekeepers and comfortable room"

4/5 Michelle Adams

"I always have good luck staying at your hotels. The only negative is that the carpet was looking old and dirty. Needed a better vacuuming near baseboards."

5/5 Robert

"Each and every employee I came in contact with was friendly, knowledgeable, and courteous. The room was amazing, the bed was soooo comfy, the bathroom was spotless!"

5/5 Jenny_from_oz

"Spacious comfortable room with sweeping view over the Ohio River. Excellent buffet offering both healthy and indulgent choices. Good value for money (we were there on a Sunday night). Onsite gaming facilities for 24/7 entertainment."

5/5 LONNIE E. WILLIAMS

"STAY WAS GOOD. LIKE THE ROOM"

3.8/5 Lynn Kannapinn

"Like the remodeled casino"

3.5/5 Robert

"Smoking rooms WERE available."

5/5 Murphy

"The room was more than we even expected. Loved the layout."

4.8/5 dennis pfannenstiel

"Very nice place; great people"

4.8/5 Denise M Ford

"The carpet in room 312 has several large dark stains that detract from the rest of the room. The room was very nice aside from the carpet."

5/5 Bob Bridges

"Great experience - loved the non smoking casino People who worked here were just great! Will come again if we travel to Nashville again Thanks Harrah's Metropolis"

4/5 Thelma

"The staff at the casino was awesome , most of all the view of river , just wish we had been on a higher floor so we could have seen it better "

5/5 Annette

"Nice rooms and clean"

4/5 Dina

"No Comment"

5/5 Anonymous

"Very nice room"

5/5 Joel

"IT was good."

3.5/5 Cloe

"Very basic, good value. Very clean. Staff was very accomodating during their transition of consturction."

5/5 Anonymous

"Friendly staff and a fun place to stay!"

3/5 Phil

"RIVER VIEW"

4.5/5 Klp

"location and room rates"

4.5/5 Anonymous

"Staff had excellent customer service skills and were very friendly and helpful."

4.5/5 Sarah

"It was a great room for a great price! "

4/5 Anonymous

"Clean location"

4/5 Bb

"HD TV look amazing"

5/5 Nancy

"Great price for room nice and clean"

4.8/5 Ann Scott

"I thought the buffet was just okay, Soem food was cold and hte soup was like glue."

5/5 Richard

"Bed was very comfortable and the hotel was beautiful."

4/5 Mark

"Friendly staff. Comfortable beds, nice clean rooms. Food was not that great. Drinks were very weak in the casino. Less than a 1/2 shot in each drink. When brought up to employee they denied it!"

5/5 Judith

"Clean and very comfortable! Equal to more expensive rooms."

5/5 Priscilla

"staff was nice and helpful bed comfortable"

4.5/5 Robert

"Friendly people and good food. Large King size room. Very clean and Great tv. "

5/5 Cloe

"The beds were very comfortable, slept so well. When our toilet was broken, the staff was so wonderful and gave us a room with a river view and brought up the new key cards in two minutes!! I kid you not. We will always stay here when in town. Excelent!!!!"

4.6/5 teresa simpson

"rooms are great very nice could have better coffee in the rooms such as maxwell house or folgers coffee there was awful.."

5/5 Daniel

"The hotel's staff was professional & courteous!! The restaurant inside the hotel had the best food I have had anywhere. Thanks to everyone who made our stay rememerable!!"

4/5 Anonymous

"Room was very clean - not that we were there to watch TV but the TV setup was very weird had to pull it out of a cabinet and then the doors where in the way to watch."

4.5/5 James

"Friendly and helpful personnel "

5/5 Lynn

"the staff were very helpfull"

4.5/5 Anonymous

"We like the hotel. Convenient to our travel. Great value."

4/5 Keyona

"Overall it was a great stay. What I loved most was the tub. The tub was huge and if you and your honey like to bathe together... It's the perfect tub for it. The hotel had a strong wifi connection. Everything was clean and comfortable. I would most definitely visit again"

3.5/5 John

"The staff were nice. The casino was within walking distance as you got off the elevator."

4.8/5 Bob Van Slobig

"Reservations for dinner were over 90 min wait. Buffet was too expensive per person. Would prefer room service as an option."

5/5 John Morse

"Stopped on our way from northern Illinois to Georgia. Pleasantly surprised. Would stop there again!"

5/5 terrance drach

"enjoyed eating in the redesigned resturant instead our usual eating in the buffet."

5/5 William Johnston

"Beginning to show a little wear but still very clean and comfortable. Due to tremendous snow storm we were confined to the hotel."

5/5 Mil

"The only thing I really missed was complimentary hair conditioner. The water is incredibly hard and I could barely get a comb through my hair."

5/5 Donna Shipp

"Great stay. Only better if it had been free."

5/5 ROY LANE

"Excellent place to stay, bed was very comfortable."

5/5 Diann Hand

"Loved the hotel and the room was great, very clean and comfy. What brand of mattresses do you have? It was so plush!. We need one like it at home."

4.8/5 MICHAEL A JUNGER

"had a great time"

5/5 shirley wallace

"enjoyed my stay"

5/5 Henry Lisenby

"Always a great time"

5/5 AZ

"One of the cleanest hotels we have ever stayed in"

5/5 Mr & Mrs June Grant

"The only thing we really did not like was the temperature control could not be reset to warmer."

5/5 Clara Sumner

"Morning Breakfast Staff were really busy. They were a bit disorganized and weren't able to give the usual one-on-one attention. This was not the normal from the previous visits. Great folks though."

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