4.6/5 ARTHUR BOUDREAULT
"Disappointed that I could not get the group rate or even a bill when I left. Apparently I booked at an off site that mimicked Hilton's logo. Even they didn't give me a bill until I contacted them"
4.8/5 Dale Miles
"Nice staff, clean room"
"Enjoyed my stay, however never could get hot water out of the bathroom sink. For a resort hotel...1-ply toilet paper...really!!"
"The bed was wonderful"
"I liked the wings they were super juicy"
"Clean very comfortable, friendly staff especially Mary at the bar."
"Very nice and peaceful."
"Great location, good value. Clean Facilities."
"Very relaxing, quite,accomidating,and all around easy and pleasant stay."
"Bar area was great social area."
"Location. Value. Free parking. Ample parking."
5/5 Tamia Smith
"I LOVE MICHEAL SMITH HE HAS A GREAT PERSONALITY! AND A GREAT SMILE"
"Lovely friendly staff at reception and at the bar, value for money very good and one of the best places we stayed on our trip."
"Neighbors were horrible so the staff gave us a free breakfast to make up for them"
"Location and the bed was great"
"The staff were nice. The hotel is in a lovely setting up in the redwood forest. The bed and pillows were comfy. Bar food very good and not too dear. Quiet location."
"The hotel itself is very nice and modern looking. I liked the ability to eat breakfast and dinner onsite. I was also happy the staff was generous and happy to help and accommodate when ever possible. With the right crew running this hotel it could reach great heights."
"Nice hotel. Bed comfortable. Hot tub nice"
"Didn't eat at hotel but I assume the food is great also.
Hotel looks like a castle nestled in the trees."
"It was very clean and easy to find our room."
"Great location (close to everything). Nice accommodations."
"Lovely hotel. Comfortable. Friendly staff. Exercise room. Beautiful forest view from window. Early check in."
"Had a great family reunion, people from as far away as Australia! Everything was great"
"The staff were incredbly helpful."
"The lobby was very nice and welcoming."
"We were pleasantly surprised with an upgraded room, it was very spacious and we enjoyed having a separate room from our kids. This was a king deluxe room so another great feature was the extra second bathroom (commode and sink only) but a great option with kids."
"Spacious rooms, really comfortable bed, super friendly staff."
"Pool, reasonable rate"
"Very clean hotel, best black out blinds"
"The room was very nice because the staff was helpful getting what we wanted - a quiet room to the rear with a view of the forested hill. The room was clean and pleasant but not particularly remakrable."
"The cleanliness and comfort of the room, the beddings, soft bed.
The kids enjoyed the pool area, enough towels."
"The ambiance and the fact that its distance from Santa Cruz meant that you were quickly away from the crowded town on Labor day."
"Quiet woodsy setting with easy access to Santa Cruz."
"Great bed and pillows and quite"
"I loved the location and the friendly staff."
"Friendly staff, hot tub, knowledgeable bar staff"
"Great food and drinks in bar area!"
"Very nice hotel "
"Front desk check in was great even at the start of the evenings check in cycle when real busy...."
"Large rooms, free parking, friendly and welcoming - although a fairly large hotel, it had a warm and friendly hotel feel about it.
Loved the pool and surrounding forest and very easy to find. Particularly liked the onsite laundry facilities! Also the take out boxes at breakfast were a nice touch, thank you for a lovely stay!"
"The hotel was beautiful and clean. Close to the soccer fields we were playing at."
"Super convenient to go to the Beach Boardwalk. The towels were super fluffy and soft. The bed and couch were very comfortable."
"Lovely hotel, lovely staff.
Restraurant and food excellent."
"All around very pleasant"
"It was quite and the room was clean"
"The complimentary flavored water and coffee was a nice gesture. Also the cleanliness and appearance of the hotel overall was very good."
5/5 Louise Wicarius
"Wonderful accommodations and I will stay there again without a doubt!! Thank you for everything you did to ensure my stay was comfortable and convenient. You went the extra mile for me and I noticed!"
"Beautiful quiet location and close distance to everything"
"Location was great. The room was superb. Staff was very helpful. Parking was great"
"Had an extremely good nite's sleep. Loved the location. Quiet."
"Beautiful hotel I use to live out there and always wanted to stay there. The rooms were nice and I loved the pool and hot tub."
"Polite staff, clean rooms, quiet night's sleep, great restaurant."
5/5 Verified Hotel Guest
"The staff were very nice and accomedating"
"Hotel itself is in a nice location but some way out from local attractions. Laundry facility on site was very useful."
"Friendly staff all around"
"The location was convenient, close enough to Santa Cruz but out of the hussle bussle of downtown. The staff was friendly and the bed was very comfortable. They offered complimentary Starbucks coffee in the lobby and ice cold fruity water."
"The bed was amazing! We ordered room service and it was good food and brought up quickly. They serve Dr. Pepper!"
"The beds were very comfy, the bathrooms were clean and modern. The hotel is beautiful, and the staff was very friendly!! I would love to stay here again and I would recommend this hotel to anyone looking at it."
"It was very nice, clean....
Traveled with my kids 9,13...
They loved the pool,I liked the bar n restaurant they had,while the kids were in the pool I wud go get a drink"
"Convenience to shopping and the boardwalk, without being too close. Was able to check in early.Clean room. Quite pool area."
"it was clean, good location"
"The super friendly staff!"
"It's was very nice and roomy."
"Staff very friendly and make you feel like you mattered. Room very well appointed and clean. Lives up to the Hilton name."
"Bed was comfy. Halls and pool area were a mess and food everywhere and all trash bins full even at 5pm. We checked in at 4pm and it was a mess everywhere."
"I book the hotel based on the pictures on their website showing views of the boardwalk and beach. When we got to the hotel we were disappointed. Our stay was great but getting bamboozled on the view could not make up for it. I would not stay here again because of this."
"My room was very comfortable. Loved having windows I could open."
"Comfortable & Clean. Staff were very nice"
"The bed was really comfortable. And having a balcony was pretty chill."
"The bed was good, the bath towels were great. It was also nice and quiet."
"The staff was very friendly, very accommodating."
"The room was very nice. The staff were very accommodating."
"Most everything was excellent. Staff made us feel very welcome."
"Quite location. Close to activities"
"The hotel lobby restaurant and bar was really nice and had great staff who answered all questions. The proximity to downtown Santa Cruz was great. Uber costed about 12-13 to and from the hotel to the really nice bar/restaurant the Parish."
"The room is nice."
"Check In and out was a breeze. Facility was clean and quite and the staff had great hospitality. My stay in the King suite was relaxing. It have very modern and up to date utilities and fixtures. Bedding was so comfortable that I had to search online, just for specific brand that they used so I could purchase it for my own home. over all a wonderful experience. I would definitely recommend."
"clean and quiet. Good WiFi and TV. Refrigerator and microwave."
"The Hotel is the best in Santa Cruz. Its a comfortable property."
"Helpful valet staff."
"clean and comfortable room, good bedding and friendly staff,free internet and free parking."
"When we checked out we shared a concern we had. The manager went out of his way to take care of it. We appreciated his immediate attention and his kindness toward us."
"Staff was very friendly and they were able to accommodate my request of being in top floor with beautiful views."
"Room was very clean and had a great view."
"The staff was very friendly and fast about getting things done."
"I like the location, so beautiful."
4.8/5 Eric brittingham
"Remote for TV didn't work well but probably just a battery issue. Very comfortable room, black out blinds added to a great night of sleep."
"Room was great the staff was nice cleanliness was great"
"It was still under construction so they were doing everything they could to make it more accomodating. Valet parking. Credit for meal."
"New renovation and large bathroom."
"large, upgraded, very nice room and bathroom, very nice accommodating staff with top-notch customer service that strives to make guests happy. close to everything -- beach/boardwalk, mystery spot, roaring railroads, etc."
"Bed was comfortable, breakfast was delicious"
"The rooms were comfortable and the staff were friendly and helpful.
The food was good and breakfast was a highlight made so by the attention of the staff, particularly our waitress Fiona who made our stay."
"Everybody was very nice and very helpful. Room Service staff was great - 2 really good breakfasts - one delivered by an English lady in amazing red clogs. And it was a good breakfast - good coffee good juice. Needed more towels - they were delivered up. Place is under renovation so little chaotic but they worked around all that very nicely."
"Friendliness of staff"
"They tried to accommodate us the best they could. I had reserved a double room and they were sold out when we arrived. They went to buy an air mattress so at least we had space for our kids to sleep."
"Staff was great. Friendly, helpful, attentive."
"Able to relax in quiet surroundings."
"For the inflated cost of staying there--breakfast should be complementary!"
"The location was close to freeway and easy access into Santa Cruz"
"Good location and good staff."
"Reception, Cleaners and Restaurant staff were all charming."
"Free car parking. Location. Ambience."
"Amiable helpful staff. Peaceful mountain setting"
"Location, arrangement of the room, and pool area."
"The location and decoration and pool and room were good. Very good."
"helpfulness of receptionist"
"We got the King suite and it was beyond worth the money. We wanted to give our one and a half year old plenty of room to stretch out and this room was HUGE! It was more like the size of an apartment. We ate dinner at the hotel and had drinks, it was comfortable and delightful! It is a slight drive to downtown Santa Cruz but worth the nice amenities and great hotel experience."
"Our room overlooked the fields rather than the car parking lot and it was very quiet.Room was spacious and very clean. Staff very friendly, wonderful selection of food at breakfast."
"The amenities we quality brand which I appreciate. The coffee make was a duel which was nice."
"Staff at the front desk and though out the hotel offered helpful assistance whenever called upon. For instance, after misplacing my cell phone the gal at the front desk let me use her phone to pass along flight information to my family."
"Clean, comfortable, 5 minutes from Santa Cruz and 45 from Monterey and only 2 hours from home."
"Everything, extremely clean rooms, great pool/hot tub, Exceptional Housekeeping & Staff!"
5/5 Robert Beeson
"No problems, staff made sure to place us next to other family members, Thanks"
5/5 Arthur Voortman
"Just wish there were more handicapped parking spaces in the fourth floor parking level, I've never been able to find either of the two spaces available."
"We had a very pleasant stay. We travel with our dog and always appreciate a nice hotel which allows pets."
5/5 Linda Carson
"Beautiful rooms, friendly staff and pet friendly. Couldn't of asked for anything more!"
5/5 M. Joan Philbrick
"We had a wonderful experience, restful room & lovely food & wine. Most impressive was the honesty of the staff returning my belongings!"
5/5 Kelley Davis
"I've stayed before and I'll stay again, this is a beautiful hotel."
5/5 Bruce MacDougall
"Friendly and accomodating"
"Great hotel, great value!"
3.8/5 Kathy Keenan
"I only stayed one night, but saw there were a lot of amenities I could not take advantage of because I was there so briefly. Very happy that the hotel allows dogs.."
1/5 DAVID & MARY MONTINI
"We enjoyed our stay, as we have each year. It is our Christmas gift to one-another."